We are happy to assist you. If you have a general question regarding your credit card account, please review our Frequently Asked Questions. Otherwise, contact us by phone or mail.

• LOST AND/OR STOLEN:
• If you suspect your card has been lost and/or stolen, please call our customer call center at 866.570.1238 immediately.
• PHONE
• • Customer Service:
  • 866.570.1238
  • For calls outside the United States:
  • 703.562.6000
• MAILING
• • Payment address:
  • The Partnership FCU
    PO Box 37035
    Boone, IA 50037-0035
• DISPUTE A TRANSACTION:
• • If you do not recognize a charge or feel you were billed an incorrect amount, please follow these three steps. First, double-check your receipts and check with other authorized users of your card. Second, contact the merchant where the purchase originated. Finally, if you are unable to resolve your dispute with the merchant, complete the Visa Dispute Form and mail to:
  • Mail:
  • Card Services
    Dispute Processing
    PO Box 10409
    Des Moines, IA 50306-0409

• IF YOU SUSPECT FRAUD:
• • Call 800.268.1884 immediately to report any fraud. Complete the Fraud Affidavit and mail to:
  • Mail:
  • Cards Services
    Dispute Processing
    PO Box 10409
    Des Moines, IA 50306